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 10 steps to a better IT support process

Supporting users in a corporate environment can be a major pain in the behind. This article explains a methodology to help IT support workers in their day to day job.

"As an IT professional, you need to have a structured mind to be able to think through all the different problematic situations that can present themselves to you on a day to day basis. After having worked in IT for a while, you should eventually start to develop a certain methodology that will help you solve most problems quickly and effectively."

10 steps to a better IT support process

 (Submitted by Kiltak Mon Apr 3, 2006 )


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