Use a wiki to integrate your information systems
By: Chad Files
Managing documentation and support requests and collaborating effectively are difficult tasks for many organizations. Most companies have separate systems to track customer information, handle support, and manage a general knowledge base, but when someone needs a 360-degree view of a project, or needs to find all of the information on a client, the task can be next to impossible. Why not glue all of your separate systems together using wiki software?
Read more at IT Managerís Journal
(Submitted by FreeRhino Fri Apr 13, 2007 )
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