Installing OTRS 2.14
OTRS is a trouble ticket system with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. This guide is specifically intended to help install and run OTRS.
(Submitted by Falko Timme Tue Feb 27, 2007 )
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